Complaints

Good day Cell Team,

I trust you are well.

While I'm not certainly happy about the level of *******ion is happening with cell c.

I have two cases to share with you here what realling upsetting with this.

Case 1

Last year around October I received a call from one of the agencies under sales division the lady sold me a product of OPPO Reno8 Pro.

I decided to purchase the the phone as an additional contract phone, we then made all necessary arrangements for the phone to get delivered to me, as the phone I was told that it very limited I had to wait for it to be delivered.

I think if I'm not mistaken the phone only got delivered to me around the 23rd of next month which was November.

Upon receiving my parcel from Ram courier service I then noticed that it was not a product device that I have agreed in purchasing the courier guy said I kust sign for it then later log a return of parcel within 7 days of delivery.

Indeed I took the advice I called again cell c to log a complain of wrong parcel delivered to me I was then ask to wait while the call taker was still listening to the voice recording. After a while of holding came back advising that indeed my parcel that I have received was wrong I ordered a Reno8 Pro not just a standard Reno8 which was delivered to me.

The case took forever to be resolved I even went to the nearest cell c outlet in Durban Pavillion mall were I spent another hours people from the outlet trying to assist by calling head office but no assistance was received.

The last person I spoke to told me straight that I have no option bt to use the phone that I was given since I won't get it exchange for me as I'm still with the phone I was not wanting to take but each month I'm paying for something that I didn't order because from the sales team one clever salesperson decided to make a sale for the wrong product knowing very well that once the phone is dispatched I can't return it back.

Case 2 - ***

I'm currently serving my last month of the contract for the number ***.

I don't intend to have this number upgraded contract again my interest to continue with Prepaid number and keep my number.

I than called out on the 3rd to notify you guys of my wish to cancel this contract.

However I told that I can't cancel as the number is showing pending upgrade on the system.

Again that upgrade was done without my knowledge, so to me it now shows that all these things are done by people who wants to make targets in sales.

I was told that the matter will be resolved within 48hrs even now I have not received any communication.

Today again I did a follow up call and got to be told that my case is not yet finalized how can I wait for something that I didn't authorize to happen and I can't be given a person whom has done all these under my name.

I see this as a practice of ***** how many other clients how have been the subject of this.

I'm seeking urgent help in this matter as I can't be able to continue and paying for something that I have requested to be canceled

Best regards Skhumbuzo Sithole