Complaint: Unresolved Contract Cancellation and Incorrect Billing

I am writing to formally raise a complaint regarding my Cell C cellphone contract, which I have been attempting to cancel for some time now, without receiving adequate assistance or resolution.

Despite my continuous efforts to resolve this matter, I have recently been contacted by MBD Attorneys, advising that I allegedly owe Cell C an amount that initially stood at R250 and has now escalated to R450. This is extremely concerning, as I have been actively trying to cancel this contract and prevent exactly this situation.

In an effort to resolve the matter in person, I travelled from Soweto to the Cell C Head Office on 2 February 2026. On that day, I was assisted by Mr Mamabolo, who assured me that he would attend to the issue and provide feedback. Unfortunately, to date, I have received no feedback from him. I have even gone as far as contacting him myself to enquire about the status of the cancellation, but still without any clear confirmation or resolution.

This ongoing issue has had a serious and negative impact on my credit profile. I recently attempted to apply for finance, which was declined due to a listing from Cell C. This is deeply distressing, especially considering that I have done everything within my power to resolve this matter timeously.

To add to my frustration, I have visited multiple Cell C branches regarding this cancellation and was even charged a R500 cancellation fee, which I paid in full, in good faith, believing that the issue had finally been resolved.

I am extremely disappointed with the level of service I have received. It is not acceptable that I, as the customer, must continuously follow up on an issue that should have been resolved long ago. The prolonged delays and lack of communication are causing unnecessary stress and financial prejudice. I am genuinely concerned that if this issue is not resolved urgently, I may be unfairly listed further for an account I have been trying to close in good faith.

I trust that you will treat this matter with the seriousness it deserves and assist in bringing it to a final resolution