Complaint regarding upgrade

<p>Cell C phoned me to upgrade. I was happy to upgrade to the Samsung S7. They then offered me a package of 350 airtime for R729.00. I then telephonically consented to this. Two days passed and Cell C phoned me again and I advised that I had already upgraded. The consultant advised that nothing was on the system. She then offered me the same package and I spoke to her team leader whom advised that I could add an extra to my package of 3gb of data for R850.00. I saw this as a good deal and consented. A day later I got my phone. To my horror, it came to my attention that I was given my 3gbs but didn't get my R350 airtime, I then phoned the call centre and requested the recordings as this is the sales agreement. It has been 6 weeks and still no recordings. I have had no replies to my emails and cell c is blatently ignoring me. I then took time out of my day to walk into the call centre and they offered to change my package to 350 airtime with no data and it would cost me R828.00. I did not concur as this was not what I was promised initially. The consultant then promised me that she would get the recordings in 24 hours. It has now been 3 days and still nothing even though I phoned to follow up. I am at wits end especially as I have been a loyal custumer for 10 years and I now wish to change to another prioduct provider. I will never upgrade telephonically and hereby warn others not to do so. I am highly dissapointed in Cell C and legally if they cannot locate the recordings, I am not bind to such a contract yet they are still debiting my account and have not resolved my query.</p>