COMPLAINT OF POOR SERVICE

Good day

The level of service from cell c has dropped tremendously, my sim is not working I've been calling you last week for about three days and still even today my problem hasn't been resolved.

I was told my sim is damaged I must buy a new sim which I did, I came back with the sim called and tried to do a swim swap to my surprise I was told I failed the verification test about my self which I don’t understand why.

Please can I request a copy of the recording where I gave you my personal information when I took this contract and see where I went wrong.

I need an urgent respond in this regard and please bear in mind that this is the second week without a phone, THIS IS TOTALLY UNACCEPTABLE.

I would really appreciate your urgent respond.

Thank you

Matshidiso Germinah Mpele ***