Complaint of bad Service

I took a contract with Cell C it was a 3 year term then his year in February I decided to settle the contract I did that then I only continued with insurance and it was debiting separately since now I was a prepaid customer In August this year in the 5th Cell C consultant called me and offered me data contract I agreed because it was affordable up activating my new contract she also activated insurance without informing me ..towards end or September I got an sms that I must pay R791.60 immediately I called Cell C for clarity they said insurance is included on my bill I told them that I had insurance I never cancelled it they said and it’s debiting on the 28th of every month the reply was yes now it will debit with contract since you are no longer a prepaid customer

28th the insurance debited and gain last day of the month R791.60 debited I called immediately requesting clarity why do I have two premiums for one device they said it one I tried to explain but the consultant did not listen to understand me she only listened to reply to me without understanding that was in September I have kept on calling daily but I was never assisted up until I decided to reverse the R791.60 and paid the amount that we agreed on when I was taking data Contract with was R188.63 . Cell C kept on harassing me telling me that my account is in arrears but when I seek clarity they can’t give me any clarity I called insurance and customer care I was never assisted I went to Cell C stores still they did not understand what I was saying because their system is not linked to the one of insurance today they blocked my phone and I had to pay R602.03 in order to be unblocked and that is when they discovered that this device is insured twice under the same insurance so they are billing me incorrectly but still I had to pay the money even though it is their mistake

The Cell C system doesn’t say the same thing with their insurance and that is affecting us as customers because their consultants are very rude they do not want to listen to you as a customer and hem explaining your problem and they are not aware that even if you are a prepaid customer you can still continue with insurance once you tell them that they say you are lying is impossible today I took my last cent and paid Cell C because of their faulty system and lack or commitment to their staff and I need apology from Cell C management because they have been harassing me