DS
Dorianne S
1 reviews | Active since May 2020
16 Jul 2022, 15:42
Complaint: Not knowing product.
Cell C Kolonnade. My phone is due for an upgrade. Asked the saleswoman regarding compatibility. She asked the branch/store manager. His reply: all Samsung phones are compatible. When I said, that not to be true and that one should not assume....he said, Inam not assuming. He also said that one can not expect them to know everything about all the products. As a client, yes I can expect exactly that. Very disappointed.
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Cell C's replyOfficial
16 Jul 2022, 16:22Hi Dorianne
Thank you for bringing this matter to our attention.
It is disappointing to learn the above and certainly not the service we want for our customers. Apologies for the service you have experienced.
Which Samsung device were you interested in?
^PN
Thank you for bringing this matter to our attention.
It is disappointing to learn the above and certainly not the service we want for our customers. Apologies for the service you have experienced.
Which Samsung device were you interested in?
^PN
Best regards,
Cell C's reply16 Jul 2022, 16:22
Official
Hi Dorianne
Thank you for bringing this matter to our attention.
It is disappointing to learn the above and certainly not the service we want for our customers. Apologies for the service you have experienced.
Which Samsung device were you interested in?
^PN
Thank you for bringing this matter to our attention.
It is disappointing to learn the above and certainly not the service we want for our customers. Apologies for the service you have experienced.
Which Samsung device were you interested in?
^PN
Best regards,