COMPLAINT NOT DEALT WITH

On the 4th August 2015 Cell C took charges off my airtime incorrectly. On the same day I called customer care to investigate it. I called again on the 6th August 2015 and was told my query had been escalated. On the 18th August 2015 I called Cell C again and my query was taken down again and supposedly escalated once again. On the 17th September2015 I wrote to Cell C outlining my complaint. On the 18th Septemeber 2015 I received a call from a Cell C agent who listened to my complaint and said that it would be sent higher up to look into. I reloaded aitime on my phone and once again charges were deducted from my airtime incorrectly. I wrote my complaint again to Cell C and received a email on the 19th September 2015 to say that the matter is being looked into and that I would receive a call in 2 business working days. Today is the 28th September 2015 and my query has still not received attention, let alone me receiving a call from Cell C. I have tried to sort this out for the past 2 months. The Cell C customer service is shocking.