Complaint

I got two contracts with Cell C in January 2020.I got two Samsung A30 s devices however one of the devices is having charging issues.I went to the Cell C store in Westgate Mall one of the advisors told me to come back with the box he will then call the technician and get the device replaced upon returning to the store with the device in the box the same advisor then told me the repair centre is closed when I asked about him advising me to return to the store with device in the box for him to call the technician I was then told the technicians is not at work. I feel I am being **** too and the service I recieved in store is pathetic