1 reviews | Active since May 2016
COMPLAINT/Claim for new Samsung G900 Galaxy S5 - Phone ****** due to NO CELL C COVERAGE
<p>Good Day, My Phone was ****** due to Cell C's poor network coverage. Cell C owes me a new Samsung G900 Galaxy S5 cellphone. I am highly upset with Cell C No Coverage. I have a contract phone with Cell C and was at Loftus Rugby Stadium on Saterday night with my son (12 Years). Half time I went to buy coldrinks and could not find my son. I tried to phone, sms and WhatsApp but could not get through or send anything. phone showed coverage. I stood at different places again and again but could not get through on phone or text and whatsapp(tried for over 30 min to no avail) . I then had to go to the toilet and put my phone in my jacket pocket to hear if it rings and for easy access (my hands were also full) came out of the toilet to try to phone again and my phone was ******. I usually put my phone in my Jeans pocket. If there was coverage and I got hold of my son, I would have not bothered further with my phone and would have put it back in my Jeans pocket and it would not have been ******!!</p> <p> I did not have a phone and My wife tried to report it to cell C and to cancel the number (On Sa****ay night), but Cell C would not Assist her. Aldo Giorgino. The Simm is now suspended and a blacklist on the cellphone is done.</p> <p> </p>
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Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our consultants for assistance. Do expect communication.
Regards
Cell C | PN
Still Ny Feedback or Reply from Cell C Case Number ***
Still Ny Feedback or Reply from Cell C Case Number ***
CELL C TOOK 11 DAYS TO DO A SIM SWAP, 1 MONTH TO REPLY MY COMPLAINTS AND EMAILS. SEE REPLY BELOW FROM CELL C IN LOWER CASE AND MY COMMENTS IN UPPER CASE.
AS PER YOUR MAIL BELOW, PLEASE SEE ATTACHED ENQUIRY FROM 2013 ALREADY WITH NO REPLY AND NO ATTEMPT FIXING THE COVERAGE PROBLEMS FROM CELL C. ALSO MY COMMENTS IN UPPER CASE
PLEASE ESCELLATE THIS TO TOP MANAGEMENT - I WILL BE TAKING FURTHER AND CONTINUOUS ACTION UNTIL CELL C REPLACES MY PHONE AND CANCELLATION OF THIS CONTRACT WHICH HAS BEEN BREACHED BY CELL C
CELL C - We do apologise for the unfortunate loss of your phone and poor customer service.
YOU APOLOGISE FOR YOUR POOR CUSTOMER SERVICE BUT DO NOTHING ABOUT THE POOR NETWORK COVERAGE OR RESOLVING MY COMPLAINT (EVERYWHERE I’VE BEEN, INCLUDING RUSTENBURG, NORTHAM, THABAZIMBI, PRETORIA, IMPALA, LONMIN & ANGLO PLATINUM, BRITS, HARTEBEE****RT, CAPETOWN ETC.)
THE LOSS OF MY PHONE WAS DIRECTLY DUE TO CELL C’S PATHETIC NETWORK COVERAGE AND LACK OF CELLULAR TOWER/NETWORK INFRASTRUCTURE. THIS WAS AN EMERGENCY WITH NUMEROUS ATTEMPTS TRYING TO CONTACT AND FIND MY SON AT A VERY BUSY RUGBY MATCH INCLUDING CALLING, SMS’S AND WHATSAPPS.
CELL C - We take all reasonable measures to ensure that network signal is available on a consistent and continuous basis, but we cannot always guarantee a continuous fault-free service due to the below factors that can at times impact on the signal.
CELL C - Physical obstructions –
POOR NETWORK COVERAGE ESPECIALLY SLOW DATA IS EXPERIENCED OUTSIDE MY HOUSE EVEN IN THE STREET, MINES, SCHOOL FIELDS – WHEN I TRIED TO PHONE MY SON AT LOFTUS, I EVEN WALKED UP TO 300M AWAY FROM THE STADIUM AND BUILDINGS TO NO AVAIL STILL NO CELL C COVERAGE
CELL C- Radio interference -
I DON’T CARRY A RADIO OR WALKY TALKY WITH ME. RADIO STATIONS RECEPTION VERY WEAK IN RUSTENBURG, THERE CANNOT BE RADIO INTERFERENCE EVERYWHERE I EXPERIENCE POOR CELL COVERAGE
CELL C - Network Congestion due to a number of people trying to use the Cell C Network at the same time –
POOR CELL C COVERAGE EXPERIENCED EVERYDAY AT VARIOUS CITIES AND PLACES – IN OTHER WORDS CELL C CELLULAR NETWORK CAPACITY AND INFRASTRUCTURE CANNOT SUFFICE AND CATER FOR ALL ITS CUSTOMERS MOST OF THE TIME .
CELL C - Bad weather –
WINTER, SUMMER, RAIN, NO RAIN, CELL C HAS PERMANENT COVERAGE AND NETWORK PROBLEMS. WHEN USING TELKOM MOBILE ON THESE PHONES, WE EXPERIENCE BETTER RECEPTION, COVERAGE AND FASTER INTERNET.
CELL C - the features or functionality of your Equipment –
AS PER ATTACHED MAIL, I’VE BEEN EXPERIENCING COVERAGE PROBLEMS FOR A LONG TIME WITH VARIOUS PHONES RANGING FROM NOKIA, HTC, SAMSUNG. RECENTLY MY ****** PHONE SAMSUNG S5; S3 MINI; SAMSUNG J1, J5, J3 ETC. – WHEN USING TELKOM MOBILE ON THESE PHONES, WE EXPERIENCE BETTER RECEPTION, COVERAGE AND FASTER INTERNET.
ITS NOT THE PHONES. MY WIFE HAS DUAL SIM AND EXPERIENCES LESS PROBLEMS ON TELKOM MOBILE.
WHEN USING TELKOM MOBILE ON THESE PHONES, WE EXPERIENCE BETTER RECEPTION, COVERAGE AND FASTER INTERNET EVERYWHERE
CELL C - Unfortunately Cell C cannot replace the handset but if your handset is insured we will assist in providing you with the relevant details in order to assist with your insurance claim.
THE LOSS OF MY PHONE WAS DIRECTLY DUE TO CELL C’S PATHETIC NETWORK COVERAGE AND LACK OF CELLULAR TOWER/NETWORK INFRASTRUCTURE. THIS WAS AN EMERGENCY WITH NUMEROUS ATTEMPTS TRYING TO CONTACT AND FIND MY SON AT A VERY BUSY RUGBY MATCH INCLUDING CALLING, SMS’S AND WHATSAPPS.
CELL C - In regards to the coverage issues experienced at your residence please provide us with the below information behalf in order to assign our Network management team for them to assist.
IVE BEEN COMPLAINING SINCE 2013 ABOUT COVERAGE AT MY RESIDENCE AND CELL C HAS DONE NOTHING ABOUT IT OR TO IMPROVE SERVICE AND COVERAGE
CELL C TOOK 11 DAYS TO DO A SIM SWAP, 1 MONTH TO REPLY MY COMPLAINTS AND EMAILS. SEE REPLY BELOW FROM CELL C IN LOWER CASE AND MY COMMENTS IN UPPER CASE.
AS PER YOUR MAIL BELOW, PLEASE SEE ATTACHED ENQUIRY FROM 2013 ALREADY WITH NO REPLY AND NO ATTEMPT FIXING THE COVERAGE PROBLEMS FROM CELL C. ALSO MY COMMENTS IN UPPER CASE
PLEASE ESCELLATE THIS TO TOP MANAGEMENT - I WILL BE TAKING FURTHER AND CONTINUOUS ACTION UNTIL CELL C REPLACES MY PHONE AND CANCELLATION OF THIS CONTRACT WHICH HAS BEEN BREACHED BY CELL C
CELL C - We do apologise for the unfortunate loss of your phone and poor customer service.
YOU APOLOGISE FOR YOUR POOR CUSTOMER SERVICE BUT DO NOTHING ABOUT THE POOR NETWORK COVERAGE OR RESOLVING MY COMPLAINT (EVERYWHERE I’VE BEEN, INCLUDING RUSTENBURG, NORTHAM, THABAZIMBI, PRETORIA, IMPALA, LONMIN & ANGLO PLATINUM, BRITS, HARTEBEE****RT, CAPETOWN ETC.)
THE LOSS OF MY PHONE WAS DIRECTLY DUE TO CELL C’S PATHETIC NETWORK COVERAGE AND LACK OF CELLULAR TOWER/NETWORK INFRASTRUCTURE. THIS WAS AN EMERGENCY WITH NUMEROUS ATTEMPTS TRYING TO CONTACT AND FIND MY SON AT A VERY BUSY RUGBY MATCH INCLUDING CALLING, SMS’S AND WHATSAPPS.
CELL C - We take all reasonable measures to ensure that network signal is available on a consistent and continuous basis, but we cannot always guarantee a continuous fault-free service due to the below factors that can at times impact on the signal.
CELL C - Physical obstructions –
POOR NETWORK COVERAGE ESPECIALLY SLOW DATA IS EXPERIENCED OUTSIDE MY HOUSE EVEN IN THE STREET, MINES, SCHOOL FIELDS – WHEN I TRIED TO PHONE MY SON AT LOFTUS, I EVEN WALKED UP TO 300M AWAY FROM THE STADIUM AND BUILDINGS TO NO AVAIL STILL NO CELL C COVERAGE
CELL C- Radio interference -
I DON’T CARRY A RADIO OR WALKY TALKY WITH ME. RADIO STATIONS RECEPTION VERY WEAK IN RUSTENBURG, THERE CANNOT BE RADIO INTERFERENCE EVERYWHERE I EXPERIENCE POOR CELL COVERAGE
CELL C - Network Congestion due to a number of people trying to use the Cell C Network at the same time –
POOR CELL C COVERAGE EXPERIENCED EVERYDAY AT VARIOUS CITIES AND PLACES – IN OTHER WORDS CELL C CELLULAR NETWORK CAPACITY AND INFRASTRUCTURE CANNOT SUFFICE AND CATER FOR ALL ITS CUSTOMERS MOST OF THE TIME .
CELL C - Bad weather –
WINTER, SUMMER, RAIN, NO RAIN, CELL C HAS PERMANENT COVERAGE AND NETWORK PROBLEMS. WHEN USING TELKOM MOBILE ON THESE PHONES, WE EXPERIENCE BETTER RECEPTION, COVERAGE AND FASTER INTERNET.
CELL C - the features or functionality of your Equipment –
AS PER ATTACHED MAIL, I’VE BEEN EXPERIENCING COVERAGE PROBLEMS FOR A LONG TIME WITH VARIOUS PHONES RANGING FROM NOKIA, HTC, SAMSUNG. RECENTLY MY ****** PHONE SAMSUNG S5; S3 MINI; SAMSUNG J1, J5, J3 ETC. – WHEN USING TELKOM MOBILE ON THESE PHONES, WE EXPERIENCE BETTER RECEPTION, COVERAGE AND FASTER INTERNET.
ITS NOT THE PHONES. MY WIFE HAS DUAL SIM AND EXPERIENCES LESS PROBLEMS ON TELKOM MOBILE.
WHEN USING TELKOM MOBILE ON THESE PHONES, WE EXPERIENCE BETTER RECEPTION, COVERAGE AND FASTER INTERNET EVERYWHERE
CELL C - Unfortunately Cell C cannot replace the handset but if your handset is insured we will assist in providing you with the relevant details in order to assist with your insurance claim.
THE LOSS OF MY PHONE WAS DIRECTLY DUE TO CELL C’S PATHETIC NETWORK COVERAGE AND LACK OF CELLULAR TOWER/NETWORK INFRASTRUCTURE. THIS WAS AN EMERGENCY WITH NUMEROUS ATTEMPTS TRYING TO CONTACT AND FIND MY SON AT A VERY BUSY RUGBY MATCH INCLUDING CALLING, SMS’S AND WHATSAPPS.
CELL C - In regards to the coverage issues experienced at your residence please provide us with the below information behalf in order to assign our Network management team for them to assist.
IVE BEEN COMPLAINING SINCE 2013 ABOUT COVERAGE AT MY RESIDENCE AND CELL C HAS DONE NOTHING ABOUT IT OR TO IMPROVE SERVICE AND COVERAGE
CELL C PATHETIC SERVICE AND EMPTY PROMISES - NO REPLY OR COMMUNICATION FROM CELL C AS PROMISED IN THEIR REPLY YESTERDAY
ALDO GIORGINO
CELL C PATHETIC SERVICE AND EMPTY PROMISES - NO REPLY OR COMMUNICATION FROM CELL C AS PROMISED IN THEIR REPLY YESTERDAY
ALDO GIORGINO
CELL C STILL THE WORST NETWORK IN RSA. STILL NO OR PATHETICALLY SLOW INTERNET AND WORST AND THE MOST DROPPED CALLS OUT OF ALL THE NETWORKS.
MY S5 SAMSUNG PHONE WAS ****** DIRECTLY DUE TO NO CELL C CELL AND NETWORK COVERAGE AT LOFTUS ON 28TH APRIL 2016, TRYING TO GET HOLD OF MY SON WHO WAS LOST. I HAD TO PUT MY PHONE IN MY JACKET FOR EASY ACCESS AND IT WAS PICK POCKETED.
I DIRECTLY BLAME CELL C FOR THE LOSS OF MY PHONE.
CELL C ASKED FOR MY ADDRESS BUT STILL NO FEEDBACK OR IMPROVEMETS FROM CELL C ON THE PATHETIC COVERAGE AT MY HOUSE/AREA OF RESIDENCE BUT IN GENERAL **** COVERAGE EVERYWHERE.
ALDO GIORGINO
CELL C STILL THE WORST NETWORK IN RSA. STILL NO OR PATHETICALLY SLOW INTERNET AND WORST AND THE MOST DROPPED CALLS OUT OF ALL THE NETWORKS.
MY S5 SAMSUNG PHONE WAS ****** DIRECTLY DUE TO NO CELL C CELL AND NETWORK COVERAGE AT LOFTUS ON 28TH APRIL 2016, TRYING TO GET HOLD OF MY SON WHO WAS LOST. I HAD TO PUT MY PHONE IN MY JACKET FOR EASY ACCESS AND IT WAS PICK POCKETED.
I DIRECTLY BLAME CELL C FOR THE LOSS OF MY PHONE.
CELL C ASKED FOR MY ADDRESS BUT STILL NO FEEDBACK OR IMPROVEMETS FROM CELL C ON THE PATHETIC COVERAGE AT MY HOUSE/AREA OF RESIDENCE BUT IN GENERAL **** COVERAGE EVERYWHERE.
ALDO GIORGINO