ZS
Zara S

1 reviews | Active since Apr 2017

28 Apr 2017, 09:57

COMPLAINT - CELLC VNA WATERFRONT

<p>PLEASE BE ADVISED.</p> <p>THE FOLLOWING PERSON IS OF UTMOST DISGRACE, HIS ETIQUETTE AND SERVICE WAS EXTREMELY POOR.</p> <p>I WILL BE FILING COMPLAINTS ON SOCIAL MEDIA AND HELLO PETER.</p> <p>I AM A CONTRACT CUSTOMER WHO DEALT WITH A GUY NAMED REECE, HE HAS BEEN LYING TO ME ON NUMEROUS OCCASIONS - EVEN TO HIS EX MANAGER (FEROZ) WHO CALLED WITH REGARDS TO MY CURRENT SITUATION.</p> <p>I WANTED MY MOTHERS NUMBER TRANSFERRED ONTO MY PROFILE SO THAT IT COULD BE THE CURRENT CONTRACT NUMBER. REECE REQUESTED THAT I PAY AND SEND HIM SOME DOCUMENTATION I THEN SAID I WILL PROCEED WITH THE NECESSARY AFTER REFUSING TO PAY AGAIN NONETHELESS - HE THEN HAD FEROZ CALL HIM HE EXPLAINED AND PROMISED TO DO SO BUT NOTHING CAME ABOUT?</p> <p>MY MOTHERS NUMBER HAS BEEN BLOCKED?<br />SHE HAS'NT RECEIVE ANY AIRTIME?<br />THE NUMBER IS STILL ON HER NAME?</p> <p>WHAT ARE YOU RUNNING? REECE HAS DONE NOTHING BUT JACK.</p> <p>I REFUSE TO COME BACK TO YOUR STORE!!!<br />YOU ARE WASTING MY TIME.</p>

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Replies (2)
Cell C
Cell C's reply28 Apr 2017, 11:22
Official

Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.

It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.

This will be addressed with the regional manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply28 Apr 2017, 15:48
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN