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Wanda M

1 reviews | Active since Nov 2021

22 Nov 2021, 14:23

Complaint - cellc

After upgrading on the 8th November 2021, we waited 5-7working days for device delivery. On day 8 I phoned CellC to enquire about delivery and was told device has been discontinued. So CellC did not even bother to let me know. After some effort on my part (CellC service delivery Mia) I wrote complaint. On 19th November I receided call from backoffice to say sorry for inconvenience. Agent will phone me to select another device. Nobody phoned, but I got an sms "you have ordered a device that is high in demand. And we are still awaiting stock". Confused much? This morning I again had to phone CellC to find out what was going on. This time I was told that they first had to cancel the upgrade (24-48 hours) before I can select new device again. CellC service suck!

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Replies (3)
Cell C
Cell C's reply22 Nov 2021, 15:02
Official
Hi  Wanda  

Thank you for contacting Cell C. 

We regret to hear about what transpired regarding the package that you app**** for. 

Our team will be in touch to assist. 

Regards
^MP 

Best regards,

WM
Wanda M's update23 Nov 2021, 10:10
Reviewer Update
So CellC phoned 9:35 this morning, not because of this post but because of a mail i sent yesterday morning. Initial agent advised that she will transfer me to upgrade department, next voice was that of Babalo (apologies if incorrect spelling) who said she is not upgrades but service center, she will transfer me to the upgrade department and there the call ended.

WM
Wanda M's update23 Nov 2021, 14:11
Reviewer Update
Just had a call from CellC. Seems, AT LONG LAST i was given a knowledgeable person to sort the issues out. I will not update the rating until such time as the device is delivered and the first payment goes off (without more drama) but i feel better since Mzi was helpful and patient and i think we reached settlement agreeable for both parties.