1 reviews | Active since Jan 2017

24 Jan 2021, 16:10

COMPLAINT - CELL C

I stay in DanaBay - I went to Langeberg Mall to a Cell C shop just to find out it was closed, where a lady from MTM told me to go to Heiderand, ana=other Mall. I had to drive all the way from Voorbaai to Mosselbaai. The person who assisted me was a young man. He explained to me, to solve my problem, he had to put my Cell C simvard into my phone, because my phone's contract is Vodacom. I asked to assist me, because I don;t have the special tool or key to remove my simcard. Then he put my Cell C's simcard into the work's cell phone, just to tell me he can't DELETE SMS messages because some of them is for the work! I said, okay, I understand, but put the simcard from my "****LE" which is Cell C into my phone, delete all sms and change the simcard back again. I thought it can't be to difficult, because he just did something similar, but "NO" rather call our HELPDESK for assistanece!! Well, as soon as we got home, I called the "SO" call Helpdesk just to get my Blood Pressuree rising from 114 - 214! Well, I,m going to cancel my contract, and tell friends and family about my experience!! Verey BAD!!!!!!!

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Replies (1)
Cell C
Cell C's reply24 Jan 2021, 21:39
Official
Good day Lorraine 

 Thank you for letting us know about this.

We are looking into this issue and hope to resolve it promptly and accurately. 

Do expect a call from our support team.

^YM