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Heidi S
1 reviews | Active since Feb 2017
07 Dec 2022, 12:53
Complaint Cell C
A cell phone contract has been cancelled a year ago with Cell C, emails has been send to confirm cancellation. We have spoken to their consultants telephonically, but still they take of debit orders from account every month. We have stopped the debit orders, and then the month after they deduct double the amount. We do not know anymore what to do that they will stop the debit orders. As all other attempts are being ignored?
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Replies (4)0
Replies (4)
Cell C's replyOfficial
07 Dec 2022, 12:57Dear Heidi Smit, Thank you for contacting Cell C. Kindly receive our apologies for the delayed response. Please provide us with your ID number or the Cell C number in question so that we can further asisst. Regards
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Cell C's reply07 Dec 2022, 12:57
Official
Dear Heidi Smit, Thank you for contacting Cell C. Kindly receive our apologies for the delayed response. Please provide us with your ID number or the Cell C number in question so that we can further asisst. Regards
^TM
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Heidi S's updateReviewer Update
07 Dec 2022, 13:37*** this is the cell phone number for Mr Winter. We need this matter to be sorted, it is a year already since contract has been cancelled. A person cannot pay for a service which is not rendered.
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Heidi S's update07 Dec 2022, 13:37
Reviewer Update
*** this is the cell phone number for Mr Winter. We need this matter to be sorted, it is a year already since contract has been cancelled. A person cannot pay for a service which is not rendered.
Cell C's replyOfficial
07 Dec 2022, 14:32The matter has been escalated to our team, please expect a call from us to assist you further.
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Cell C's reply07 Dec 2022, 14:32
Official
The matter has been escalated to our team, please expect a call from us to assist you further.
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^MN
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Heidi S's updateReviewer Update
07 Dec 2022, 14:38At 14h01 today we have received another email from Cell C stating in arrears, as he cannot be in arrears, no contract.
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Heidi S's update07 Dec 2022, 14:38
Reviewer Update
At 14h01 today we have received another email from Cell C stating in arrears, as he cannot be in arrears, no contract.