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Nicola M

1 reviews | Active since Aug 2016

24 Aug 2016, 07:05

Complaint Case Number ***

<p>Good day</p> <p> </p> <p>I have reason to believe that someone has taken 2 contracts our on my name with Cell C. I discovered this in May 2016 and have brought it to the attention to Cell C at the time of discovering this, and have just recenly found out that naother Iphone has been taken out on my name with out my knowledge. Cell C has debited my Bank account and thus far not refunded me as promised and they are still debiting my account and in this process my bank account is going in a negative amount because of unauthorised debit orders going of. Cell C has also blocked my current contract which is almost paid up, and have advised that this will be unblocked before the end of the day. I have no way getting through to Cell C I have spoken to Khule at the escalations department ********** and he is very unhelpful. How is it that someone working in Cell C can take out 2 contracts on my name without my signature. Please hello peter please help. I am the sole provider for my family and I cant afford to loose out on all these moneys.</p> <p> </p> <p>Thanking you in advance.</p> <p> </p> <p>Miss Alida Dudley</p>

0
Replies (7)
Cell C
Cell C's reply24 Aug 2016, 07:44
Official

You have come through to the correct platform for assistance. One of our consultants will contact you and assist.

We apologise for the delay and inconvenience caused.

Regards

Cell C | DA

NM
Nicola M's update25 Aug 2016, 13:11
Reviewer Update

I have not received any refund thus far. I got a call from Cell C and they assured me everything will be sorted out, but nothing and they tried debting my account again leaving my bank account to go in a negative effect and all bank charges is on my account for unauthorised debit orders and ********** cell phone contracts that Cell C is aware of.

Please hellopeter help me resolve this it is causing allot of financial implications on my side not to mention my crediability.

Thanking you in advance.

Regards,
Alida Dudley

Cell C
Cell C's reply26 Aug 2016, 07:25
Official

Hi Alida

Please be advised that a refund has been prepared and it will take between 3-7 working days to reflect in your bank account. Do not despair. this matter wil be sorted.

Regards

Cell C | PN

NM
Nicola M's update26 Aug 2016, 08:19
Reviewer Update

Good day,

Please note the amount of R895.00 has again be debited from my account. What is happening this moneys please hellopeter I need all these moneys refunded why is cell c still debiting my account???? HELP

NM
Nicola M's update29 Aug 2016, 10:14
Reviewer Update

Good day,

Please be advise, I have not received any refund from Cell C thus far. I am sitting with over R400 worth of bank charges. The phones taken out on my name also has not been taken of my name as cell c is still attemting to debit my bank account. My own cell phone is still blocked. What is happening hello peter please help I am at my withs end already.

NM
Nicola M's update30 Aug 2016, 13:58
Reviewer Update

Good day.

I have heard nothing from Cell C thus far and soon will attempt to debit my account again? Please hellopeter when will this matter be resolve as I did not receive any refund also????

Cell C
Cell C's reply30 Aug 2016, 15:30
Official

Khulekani has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN