Complaint against your staff member “Bongiwe Maseko”

<p>I would like to lodge a complaint regarding the bad service received by one of your staff when I called in yesterday to blacklist my phone.</p> <p>On the 19 of November 2017 around 19:30 I was ****** of my handset(mobile-phone) by 3 guys at a gun point in town JHB as a result later on around 20:00 I called through to my network service provider Cell C of which I spoke to Amahle and explain the situation to her, she was very empathising and apologetic about my situation and she asked relevant question regarding my handset of which I manage to answer most of them and she gave me an ITC reference number ********** 9 and as a result we got disconnected because I was in a taxi on my way home then.</p> <p>I called back to whom I spoke to Bongiwe Maseko who didn't even took note of my situation she only wanted me to answer her questions and she was confusing me as the reason for my call was to confirm the reference number, to my surprise Bongiwe Maseko took me for granted as she didn't assisted me with anything to such an extend she made my query her personal issue advising me she wont assist as I didn't have my IMEI number "how the hell do I get that from when I'm in a taxi" anyway she didn't even put me through to rate her NPS that's on its own it shows she didn't take owner ship of my call and that is customer avoidance and personally I don't think Cell C pride itself with such appalling customer service,</p> <p>When I got home I called through to Cell C and spoke to Mpho who managed to assist me though when I asked for the manager on the floor he said to me his manager doesn't answer to complaints made during the day he only responds to complaints in the night shift and I asked myself I got ****** at night and I clearly explained myself to Mpho again regarding my situation so I'm taking it he doesn't want me to speak to his manager so basically he refused to call his manager on the floor when I asked that again is poor service from Mpho.</p> <p>Moving on I called again and spoke to Phindi who put me on hold for more than 5 minutes and not getting back to me and when she did she had some problem with her phones and now the manager was at her desk and to my surprise after I hold the line that long when I spoke to the manager all of a sudden the manager couldn't hear me, he kept saying hello hello and I did the same hello hello though I had him clearly on my end and he said his going to end this call as he didn't hear anything from my end and he did that.</p> <p>I called again and spoke to Nosihle who called the manager by the name of Hlaganipho Maseko who listened to my issue and he said he will come back to me as I'm writing this email I haven't received any response from him.</p> <p>According to me I'm really disappointed with the team at Cell C with their customer service from the second agent by the name of Bongiwe Maseko she doesn't fit to be an agent at Cell C. </p> <p>And I would appreciate if the Cell C centre manager to respond to my email as I no longer want to talk to anyone from Cell C expect for the Call centre manager and I really appreciate it if you could respond to me with an email as I don't have a phone for now</p> <p>Very disappointed customer</p> <p>Thabiso Moloto</p> <p> ********** </p>