***** COMPLAINT AGAINST CELL C CFT222981

I have received a statement and a call from Cell C. This does not provide proof as to where they paid the money that they supposedly paid back to me. AGAIN, The onus is on Cell C to prove that they gave me the funds back. A statement is not proof. That money could have gone anywhere - it did not come to me. Perhaps you do not understand what a proof of payment is? It is a document from your bank detailing the bank account that was paid, the amount and the date. GASLIGHTING!!!!!!!

I am not asking for your bank statement. I am asking for a proof of payment. This is a very different thing - I am surprised (or maybe not) that your organization does not understand this. The credit may reflect on my cell c statement but that does not constitute the money going int my bank account.

This will be my final update before I do a public post on Facebook. - and maybe take it further.
I gave Cell C a letter from the bank that confirmed that the funds had not been received in my account.
They did not like it because the account is not in my name (it is in my husband's name) A fact that they had no problem with when they stole the money. They wanted an account in my name. I then gave them details of an account in my name. That they did not like because it is different to the account that they have on record.
So they still won't give me the ****** money back. Despite the fact that the bank has confirmed that they did not pay the money into the account that they claim they gave it back to.

This sounds a tad sad that Cell C is in such a desperate predicament that they have to ***** R190 in an attempt to stay afloat......Maybe when this goes public on Facebook the number of affected people will come to light.

Cell C, it is a principle. I will continue to make this public. Shame on you!

The word that Hello Peter has elected to ****** is the one would use when someone takes something without authorization. Protecting the corporate?

You have the letter from the bank telling you that no funds were returned. If you did pay it, why will you not prove this? Your Cell C statement is not proof. Give me a "proof of Payment" from you bank. That will show us where the money went. Oh, and Cell C owes me R190.00 as per their own statement.

So, I received a call from a really lovely lady called Kheto (perhaps my spelling is off?). She assured me that you would investigate further. We came to an agreement that there is only R95 due to me since I am chasing a principle, not the money.
I have now received a mail from an "Escalations Support Desk Consultant" who clearly did not bother to do some research.....The level of incompetence, ducking and diving is just insane!
He asked for my bank statement.......

And yet another mail asking for a bank statement in my name. Does anyone read the history? Is this a standard request that is just designed to gaslight the customer or is it just incompetence?

Did you ask for an account in my name when you took the money? No! You were happy to take the money from any account. Now that you must give it back this is a problem. Just prove that you put the money in the account you said you put it in. What's so difficult about this?

This post is just to demonstrate the pure ********ity of CellC. They are still refusing to give me the ****** money back and insist in receiving my bank statement.
I have provided a mail from the bank confirming that the money has not been refunded.
They refuse to provide me with a simple "Proof of Payment" which will show which account the funds were paid into.
Why do they do this? So that they can ***** from the man in the street and get away with it
Please be aware that I will continue to post this matter on your social media pages until I grow bored. I do believe you have already lost more than the money you owe me.

The words blocked by this portal describe people who break the law. CR*****AL. As well as what Cell C have done - taken money that does not belong to them S***L