1 reviews | Active since Oct 2018
Complaint
I am very disappointed with the service I received today. My phone was ****** this morning and I called customer care to block the phone. I spoke to the guy by the name of zolisa who refused to give me his surname. I was told that they can't block or blacklist my phone I should wait for someone who will call me back. I then explained that I do not have a phone and I can not be reached since my phone is ******. He told me there is nothing he can do. I then requested to speak to a team leader and the team leader also refused to speak to me. Even refused to give me their name. I then requested to be transferred to the complain department and Zolisa told me that I can not speak to the complain department I need to send an email but on the website it states that I need to call the customer care line to file a complain. I need this to be resolved.
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Thank you for contacting Cell C.
We apologize for the poor service you may have received from our team. At Cell C, we aim to provide our customers with the best possible service experience. We have taken note of your complaint and will investigate and address the situation internally.
We would like to assist you in blocking your Cell C number, blacklisting your handset, and facilitating a SIM swap to reactivate your service. We have sent you a handset blacklisting form via email. Please complete the form and send it back to us with your Cell C number added to the same email subject line. For a SIM swap, purchase a new Cell C SIM card that is not RICA registered and send us the RICA serial number on the same email trail.
Best regards,
Cell C | NZ
Thank you for contacting Cell C.
We apologize for the poor service you may have received from our team. At Cell C, we aim to provide our customers with the best possible service experience. We have taken note of your complaint and will investigate and address the situation internally.
We would like to assist you in blocking your Cell C number, blacklisting your handset, and facilitating a SIM swap to reactivate your service. We have sent you a handset blacklisting form via email. Please complete the form and send it back to us with your Cell C number added to the same email subject line. For a SIM swap, purchase a new Cell C SIM card that is not RICA registered and send us the RICA serial number on the same email trail.
Best regards,
Cell C | NZ
thank you for the response. on the form send to me a case number is required but i cant open the case if i do not have a reference number as proof that i reported the matter to cell c.
kindly advice.
regards
mametsi
thank you for the response. on the form send to me a case number is required but i cant open the case if i do not have a reference number as proof that i reported the matter to cell c.
kindly advice.
regards
mametsi