AE
Adri E

1 reviews | Active since Jan 2019

20 Apr 2020, 12:25

Complaint about CellC account department.

Hi, i have cancelled my account with CellC on the 18th February 2020, it was a data only contract, they said i must pay in the outstanding amount, which i did. After contacting them again they send me a confermation SMS saying it is canceled. At the end of the month 29 Feb they deducted R46. 01.So i thought it was over. But on 31March they deducted the full amount again, i had to reverse it, then on 15th April they deducted the full amount again. Which i had to reverse again. So now I'm wondering how long this will go on, i have been there before with GloCell and it went on forever till i closed my bank account. Can't do that again. The call center is closed due to the Corona Virus so no help from them. Thank you for listening to me.

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Replies (1)
AE
Adri E's update20 Apr 2020, 16:56
Reviewer Update
Hi, thank you for your respons, i used the same number as when i cancelled my account, which is 084143. But thank you that you are going to look into my complaint, hope it will be resolved soon.
Thanks again
Adri