Complaint about C-surance Bad service

<p>I am a contract holder with cell c and I had taken up insurance with c-surance for 1 of my 2 contracts in about 6 months ago. I lost the recently in September to be exact, they requested for certain document when I submitted a claim, which I subsequently submitted. Upon submitting documents they discovered that they had not been billing me ever since I took up the insurance, which is their fault not mine. Now what puzzles me is that, I talk to different people everytime I call and I have to explain my story everytime and they keep telling me different stories or ask for unnecessary documents. Firstly their phones take long to be answered or sometimes they call me whilst I am holding in the line waisting my airtime. Now lastly, I spoke to a lady by the name of Lindiwe this morning and requested to speak to a manager, which she let me hold for almost 5 minutes and came back saying they are in a meeting. Their service is very poor and they make their problem mine, I took up the insurance with them and it is not me who made it not for them to bill me, I need assistance to sort this claim once and for all.</p>