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Amos N
1 reviews | Active since Nov 2025
20 Nov 2025, 14:15
Complaint
I have a contract with cell c for more than 6 years, Last week I called them and say I want to cancell my contract cause I know my contract is expired. They told me I have renew my contract and I have to pay the full amount of more than R2000 and plus monthly fee. I complain and they give me this number *** and today one of their consultant call me, he was Rude and tell me I can't cancel my contract. They have renew my contract behind my back and I never sign anything and they say it's verbal contract Please help me
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Replies (6)0
Replies (6)AN
Amos N's updateReviewer Update
21 Nov 2025, 11:41Ndibaleng call me from cell c, it looklike they are protecting their employees. Cause she say I must pay the amount of R2098 or continue with the contract. When I ask her to listen to the recording of yesterday with cell c consultant she refuse. Cellc employees are rude and they never help me. Cause I no longer need their services
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Amos N's update21 Nov 2025, 11:41
Reviewer Update
Ndibaleng call me from cell c, it looklike they are protecting their employees. Cause she say I must pay the amount of R2098 or continue with the contract. When I ask her to listen to the recording of yesterday with cell c consultant she refuse. Cellc employees are rude and they never help me. Cause I no longer need their services
Cell C's replyOfficial
21 Nov 2025, 20:53Dear Amos N,
Ntibi mentioned that she had informed you that the call recordings can be accessed at your nearest Cell C store at a time that is convenient for you.
We sincerely apologize for the manner in which the Customer Care consultant engaged with you yesterday, as this is not the level of service we aim to deliver.
We trust that you have now received comprehensive feedback regarding your query, the cancellation process, and the amount payable.
Thank you for taking the time to speak with us.
Cell C | DA
Ntibi mentioned that she had informed you that the call recordings can be accessed at your nearest Cell C store at a time that is convenient for you.
We sincerely apologize for the manner in which the Customer Care consultant engaged with you yesterday, as this is not the level of service we aim to deliver.
We trust that you have now received comprehensive feedback regarding your query, the cancellation process, and the amount payable.
Thank you for taking the time to speak with us.
Cell C | DA
Cell C's reply21 Nov 2025, 20:53
Official
Dear Amos N,
Ntibi mentioned that she had informed you that the call recordings can be accessed at your nearest Cell C store at a time that is convenient for you.
We sincerely apologize for the manner in which the Customer Care consultant engaged with you yesterday, as this is not the level of service we aim to deliver.
We trust that you have now received comprehensive feedback regarding your query, the cancellation process, and the amount payable.
Thank you for taking the time to speak with us.
Cell C | DA
Ntibi mentioned that she had informed you that the call recordings can be accessed at your nearest Cell C store at a time that is convenient for you.
We sincerely apologize for the manner in which the Customer Care consultant engaged with you yesterday, as this is not the level of service we aim to deliver.
We trust that you have now received comprehensive feedback regarding your query, the cancellation process, and the amount payable.
Thank you for taking the time to speak with us.
Cell C | DA
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Amos N's updateReviewer Update
22 Nov 2025, 00:41Ntibi (ndivaleng) from cell c have send me messange saying I have to pay R2098 for cancellation, for contract they have renew behind my back. My first contract with cell c it was 2019 until 2025.. They always renewing my contract without signing contract. When I want to speak to their manager they dont allow me, now they have block my number from assessing data. I think their problem I told them I found another network.
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Amos N's update22 Nov 2025, 00:41
Reviewer Update
Ntibi (ndivaleng) from cell c have send me messange saying I have to pay R2098 for cancellation, for contract they have renew behind my back. My first contract with cell c it was 2019 until 2025.. They always renewing my contract without signing contract. When I want to speak to their manager they dont allow me, now they have block my number from assessing data. I think their problem I told them I found another network.
Cell C's replyOfficial
22 Nov 2025, 07:22Dear Amos N,
We’re sorry to hear about your experience. Please note that Cell C does not renew contracts without prior notification. We will urgently review the renewal and the cancellation amount you were quoted, as well as the reason your data access was blocked.
Your feedback about not being able to speak to a manager has been noted and will be escalated for internal investigation.
We apologise for the inconvenience and will work to resolve this matter as quickly as possible.
Regards,
Cell C | CM
We’re sorry to hear about your experience. Please note that Cell C does not renew contracts without prior notification. We will urgently review the renewal and the cancellation amount you were quoted, as well as the reason your data access was blocked.
Your feedback about not being able to speak to a manager has been noted and will be escalated for internal investigation.
We apologise for the inconvenience and will work to resolve this matter as quickly as possible.
Regards,
Cell C | CM
Cell C's reply22 Nov 2025, 07:22
Official
Dear Amos N,
We’re sorry to hear about your experience. Please note that Cell C does not renew contracts without prior notification. We will urgently review the renewal and the cancellation amount you were quoted, as well as the reason your data access was blocked.
Your feedback about not being able to speak to a manager has been noted and will be escalated for internal investigation.
We apologise for the inconvenience and will work to resolve this matter as quickly as possible.
Regards,
Cell C | CM
We’re sorry to hear about your experience. Please note that Cell C does not renew contracts without prior notification. We will urgently review the renewal and the cancellation amount you were quoted, as well as the reason your data access was blocked.
Your feedback about not being able to speak to a manager has been noted and will be escalated for internal investigation.
We apologise for the inconvenience and will work to resolve this matter as quickly as possible.
Regards,
Cell C | CM
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Amos N's updateReviewer Update
22 Nov 2025, 08:11Now cell c have unblock me. But they don't want to resolve my problem. They always saying they will investigate but there is no solution. It how I'm experiencing as a cell c customer for more than lot's of years. Cell c always protecting their consultants. Why they always saying we must rate them and their not delivering. So cell c want me to pay for their workers fault
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Amos N's update22 Nov 2025, 08:11
Reviewer Update
Now cell c have unblock me. But they don't want to resolve my problem. They always saying they will investigate but there is no solution. It how I'm experiencing as a cell c customer for more than lot's of years. Cell c always protecting their consultants. Why they always saying we must rate them and their not delivering. So cell c want me to pay for their workers fault
Cell C's replyOfficial
22 Nov 2025, 08:50Thank you for your continued engagement with us. We understand your frustration, and we sincerely apologise for the inconvenience you have experienced.
Please note that your case has now been escalated to a Manager, who will be in touch with you directly to assist further. In the interim, we would like to ensure full transparency regarding the renewal. As advised, you may listen to the call recording related to the contract upgrade.
To help us arrange this for you, kindly confirm which Cell C store is closest to you, so that we can coordinate with the store team and ensure the recording is made available for you to review.
We remain committed to resolving this matter as quickly and fairly as possible.
Regards,
Cell C | NZ
Please note that your case has now been escalated to a Manager, who will be in touch with you directly to assist further. In the interim, we would like to ensure full transparency regarding the renewal. As advised, you may listen to the call recording related to the contract upgrade.
To help us arrange this for you, kindly confirm which Cell C store is closest to you, so that we can coordinate with the store team and ensure the recording is made available for you to review.
We remain committed to resolving this matter as quickly and fairly as possible.
Regards,
Cell C | NZ
Cell C's reply22 Nov 2025, 08:50
Official
Thank you for your continued engagement with us. We understand your frustration, and we sincerely apologise for the inconvenience you have experienced.
Please note that your case has now been escalated to a Manager, who will be in touch with you directly to assist further. In the interim, we would like to ensure full transparency regarding the renewal. As advised, you may listen to the call recording related to the contract upgrade.
To help us arrange this for you, kindly confirm which Cell C store is closest to you, so that we can coordinate with the store team and ensure the recording is made available for you to review.
We remain committed to resolving this matter as quickly and fairly as possible.
Regards,
Cell C | NZ
Please note that your case has now been escalated to a Manager, who will be in touch with you directly to assist further. In the interim, we would like to ensure full transparency regarding the renewal. As advised, you may listen to the call recording related to the contract upgrade.
To help us arrange this for you, kindly confirm which Cell C store is closest to you, so that we can coordinate with the store team and ensure the recording is made available for you to review.
We remain committed to resolving this matter as quickly and fairly as possible.
Regards,
Cell C | NZ