MV
Marius V
1 reviews | Active since Jan 2022
03 Jan 2022, 08:32
Complaint
I am at my wits end and at this point in time struggle to obtain resolution. A sim swop was performed by Cell C, reason being that the sim card was faulty. I am excessively billed and after enquiry with Cell C found out that my contract was hacked. A case was opened with Cell C and for the past six months no resolution has been obtained. The aforementioned results in my account being debited with these excessive amounts resulting in my Bank account being overdrawn, ultimately resulting in a bad credit record with my Bank and other companies as my D/O's are returned. I am at my wits end. Please help. It is not fair to wait so long for resolution. Please rethink before you consider dealing with Cell C. There customer service stinks!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
03 Jan 2022, 09:43Hi Marius
Thank you for reaching out.
We are sorry to hear about the service received.
Please send the reference number we can follow up on.
^NH
Thank you for reaching out.
We are sorry to hear about the service received.
Please send the reference number we can follow up on.
^NH
Cell C's reply03 Jan 2022, 09:43
Official
Hi Marius
Thank you for reaching out.
We are sorry to hear about the service received.
Please send the reference number we can follow up on.
^NH
Thank you for reaching out.
We are sorry to hear about the service received.
Please send the reference number we can follow up on.
^NH
MV
Marius V's updateReviewer Update
03 Jan 2022, 11:48The ref nr ***
MV
Marius V's update03 Jan 2022, 11:48
Reviewer Update
The ref nr ***
Cell C's replyOfficial
03 Jan 2022, 15:27Thank you, we will follow up with the forensic team.
^NH
^NH
Cell C's reply03 Jan 2022, 15:27
Official
Thank you, we will follow up with the forensic team.
^NH
^NH
MV
Marius V's updateReviewer Update
05 Jan 2022, 09:15Any feedback on this issue
MV
Marius V's update05 Jan 2022, 09:15
Reviewer Update
Any feedback on this issue
MV
Marius V's updateReviewer Update
25 Feb 2022, 14:34Bad response from Cell C. After I posted complaint they were quick to phone and apparently were investigating through their forensic department which should have been done from day one in August 2021. The data bundle contract was sorted out and Cell C refunded themselves as if they were doing me a favor. After admitting it came out of their own midst I had the data bundle cancelled and I was told I do not owe them anything. Wow, as if I did. Now, coming to my cellphone contract, nothing has been done. An amount of R 5300 was deducted from my account claiming I owe them so much. With the outlet shop at Walmer Park PE THE VERY NICE consultant also tried his best to get behind the reason for the high account. I KNOW it was data bundle gifts that was **********ly obtained within Cell C from my account. Everybody knows that because it happened the same time as with the data bundle contract. Up to know my phone is still de activated and I have been billed for February to the amount of R 256. How do Cell C come to that amount?. I get the impression that there is a huge cover up and that officials of the company is involved. I was told that I am responsible for the data gift bundles that was ****** out of my account as I did not report it earlier. It was reported of which I have reference numbers. Cell C put a ***** alert on my account of which I did not have knowledge until a sim swop was done. The forensic department now says that they are finished with the ***** case and that the accounts department is dealing with it further. On 2022-02-25 I went in to the store again and even the consultant shook his head and could not connect with customer care. I tried a few hours later and could also not connect. I send a request for proof of the so called audit on my account of which I have not received any feedback, and is still having an inactive contract of which Cell C *******ly took an amount out of my banking account and NOTHING has happened. I am considering ******** procedures as this matter is being covered up.
MV
Marius V's update25 Feb 2022, 14:34
Reviewer Update
Bad response from Cell C. After I posted complaint they were quick to phone and apparently were investigating through their forensic department which should have been done from day one in August 2021. The data bundle contract was sorted out and Cell C refunded themselves as if they were doing me a favor. After admitting it came out of their own midst I had the data bundle cancelled and I was told I do not owe them anything. Wow, as if I did. Now, coming to my cellphone contract, nothing has been done. An amount of R 5300 was deducted from my account claiming I owe them so much. With the outlet shop at Walmer Park PE THE VERY NICE consultant also tried his best to get behind the reason for the high account. I KNOW it was data bundle gifts that was **********ly obtained within Cell C from my account. Everybody knows that because it happened the same time as with the data bundle contract. Up to know my phone is still de activated and I have been billed for February to the amount of R 256. How do Cell C come to that amount?. I get the impression that there is a huge cover up and that officials of the company is involved. I was told that I am responsible for the data gift bundles that was ****** out of my account as I did not report it earlier. It was reported of which I have reference numbers. Cell C put a ***** alert on my account of which I did not have knowledge until a sim swop was done. The forensic department now says that they are finished with the ***** case and that the accounts department is dealing with it further. On 2022-02-25 I went in to the store again and even the consultant shook his head and could not connect with customer care. I tried a few hours later and could also not connect. I send a request for proof of the so called audit on my account of which I have not received any feedback, and is still having an inactive contract of which Cell C *******ly took an amount out of my banking account and NOTHING has happened. I am considering ******** procedures as this matter is being covered up.