Complaint

Cell c does not have a good customer service they only care about debating from clients account I have a contract with them which I'm paying R309 monthly installment I haven't missed my payment but now they've suspended my account they say its in arrears for R170 i did not receive any call from them to make follow up if the might be a problem with my account however they are able to suspend my account the consultant who assisted me named Maxine said I have to pay that amount because my account bounce back in January 25th which i had funds in my account on the 27 then i made a transfer hence they did not debit R309,she said escalate the matter i just have to pay that amount the service being rendered at cell c is very poor.The last debit order that took off it was in November 25th ever since I'm making a transfer