HP
Heleen P

1 reviews | Active since Dec 2016

01 Dec 2016, 10:01

COMPLAINT

<p>In March 2016 I purchased a tablet from Cell C. Within the 7 days I returned the tablet as I could not connect, as we don’t have Cell C signal in</p> <p>Fochville.</p> <p> </p> <p>I have since been billed with R39.00 for ???????. Every month I write back the debit order and every month cell c debits me again.</p> <p> </p> <p>May I kindly understand what this is for, as I have no Cell C signal in Fochville.</p> <p> </p> <p>I spoke to a gentleman Victor this morning, and he tells me the query is this pending which I lodged a long time ago.</p> <p> </p> <p>Is this customer service??? NO I REGRET EVER ENTERING INTO A CONTRACT WITH CELL C.</p> <p> </p> <p> </p> <p>Could somebody please assist me.</p> <p>In March 2016 I purchased a tablet from Cell C. Within the 7 days I returned the tablet as I could not connect, as we don’t have Cell C signal in</p> <p>Fochville.</p> <p> </p> <p>I have since been billed with R39.00 for ???????. Every month I write back the debit order and every month cell c debits me again.</p> <p> </p> <p>May I kindly understand what this is for, as I have no Cell C signal in Fochville.</p> <p> </p> <p>I spoke to a gentleman Victor this morning, and he tells me the query is this pending which I lodged a long time ago.</p> <p> </p> <p>Is this customer service??? NO I REGRET EVER ENTERING INTO A CONTRACT WITH CELL C.</p> <p> </p> <p> </p> <p>Could somebody please assist me.</p> <p> </p>

0
Replies (2)
Cell C
Cell C's reply01 Dec 2016, 10:18
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply01 Dec 2016, 15:54
Official

Theodorah confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Best regards,