Complaint

<p>Hi there. For years I have been dealing with CellC. I have a cellphone contract with them. 2 months ago they failed to deduct as per normal my debit order on my salary date. Then my cellphone has been suspended due to non payment. I called them and the consultant admitted and apologised for the error and the arrangement was made to deduct double the following month. This never happened. So my phone is still suspended and reflecting negatively on my credit profile. The bigger issue is that CellC now debits my account on a weekly basis only to find the debit orders unpaid and in the meantime I pay r70 per unpaid debit orders for the last 2 months. My bank contacted me regarding this negative reflection on my account and has now affected my credit profile. I spoke to the call centre and had to send them copy of my bank statements and was told that will be refunded. Nothing has happened so far and in the meantime CellC are still debiting my account. For October I paid R615 in charges for unpaid debit orders. This is ridiculous and I want this sorted. I also want this contract cancelled as I have had countless issues with CellC this year. The start of this contract I had to take a faulty phone in to Samsung which they kept for almost 2 months yet my debit order went off monthly yet I had no use of my phone. Cell C service are lately pathetic and they have no urgency to see to their clients. I have been a committed client for almost 10 years. </p> <p>Regards. Mark-Anthony Buntting</p>