1 reviews | Active since Aug 2016

24 Aug 2016, 14:53

Complaint

<p>I paid my account as per normal and after almost 24 days into the month, Cell C contacts me to let me know that I have a balance outstanding due to going over the data usage limit. This being after I have requested NUMEROUS times that it be capped and I was told it had been done but to my suprise it wasnt done AGAIN.</p> <p> </p> <p>Now I have data that I havent used and I am told that It cannot be carried over into the next month. As a loyal customer I dont find that fair. Can I be contacted to get an explaination as to why?</p> <p> </p> <p> </p>

0
Replies (2)
Cell C
Cell C's reply25 Aug 2016, 05:15
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply25 Aug 2016, 09:16
Official

Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,