COMPLAINT

Took out a contract on Mobicel Echo 10 inch Tablet, was not tested in front on me, was not explained the OBF details, wont load epubs correctly, had to take it in, when I tried to use external keyboard it wont even switch on. Phoned Cell C to report problem, was dealt with by same sales person, very rudely, he told me I was a **** that he tested the keyboard and it was working and I must of done something to it. Told him that if I was not given a new replacement Tablet I would cancel the contract as it was only a couple of days old and the consumer act states I have 6 months for a refund or a brand new tablet, he was not interested, he said that I went to him he didn't come to me so the consumer act does not apply. I have various contracts with Cell C so I am very disappointed with the bad service I have received from them. I took the tablet back again and spoke to the manager Jerome and he tested the tablet iand agreed with me that it is faulty but still insisted on sending it to Jhb for testing and refused to give me a new tablet. This is in breach of my contract, yet I am still expected to pay for it when it is not working correctly from day one! All I want is a working tablet.