Complaint

BEING TURNED AWAY DURING COVID/LOCKDOWN

I’ve been to Cell C Store, Bredasdorp. I’m due for an upgrade. I’ve spoken to the sales consultant, and completed my upgrade application. It wasn’t an upgrade, it was a DOWNGRADE on contract with new Samsung device. I left the store because the consultant was taking too long to complete the application and the printer ran out of ink. Eventually when I followed up, the consultant informed me that my upgrade was being declined due to outstanding money. I then went to the store, with the money to pay the outstanding balance and complete the upgrade. NO CELL C CALL CENTRE COULD HELP ME WITHOUT CUTTING ME OFF. I MADE AN ESTAMATE OF 15 CALLS WITHOUT ANY LUCK.

I THEN was told that my upgrade was DECLINED. I was on the MOST EXPENSIVE plan option and the upgrade was in fact a DOWNGRADE in monthly fees. I haven’t earned a salary during COVID and asked for the downgrade (this was due anyway) – just to be declined??

HOW CAN CELL C TURN AWAY A CLIENT THAT’S BEEN ON THE TOP PLAN OPTION, PAYING R2 500.00 MONTLY, ASKING TO CHANGE CONTRACT (UPGRADE) TO CHEAPER OPTION OF R537.00. This is absolute SHOCKING service knowing that when ASKING for help, I get turned away. My R2 500 monthly contract payments was good enough but know they’re NOT WILLING to offer me a new contract. I’VE BEEN PUT ON THE NEW CONTRACT OPTIONS WITHOUT ANY CONSENT FROM ME. I’M ONLY ABLE TO PHONE CELL C TO CELL C. I’M CURRENTLY IN ISOLATION AND IF ANYTHING, I’M UNABLE TO CONTACT MY MEDICAL DOCTOR OR FOR ANY HELP SHOULD ANYTHING HAPPEN TO ME.

THIS IS ABSOLUTELY SHOCKING AND WILL NOT BE LEFT AT THIS.

I need someone that’s competent to assist me!!!