Complaint

I have been struggling with Cell C these past few months !!. I had two cell phone contracts with them, for the 1st one I gave a one Month notice to cancel the contract. Now for the second one I went to Cell C in Clearwater mall to cancel the contract by the end of May. I paid my extra access fees, signed and was told everything was sorted out, and both contracts have been cancelled. Without my knowledge the payments bounced.

So obviously I stopped my debit orders for Cell C at my bank. But still, I will get statements from Cell C that they are trying to deduct money from my account. We went back to Cell C Clearwater mall to sort out the situation and was told I still ow them an outstanding amount. Paid that outstanding amount of R504.00 for the 1st account and R918.02 on the 2nd account, I asked them that we want a letter to state that on June the 26 the outstanding amount was paid for and all was sorted out.

The following Monday I called Cell C Head offices to make sure that everything was sorted out and my number is on prepaid. The answer I have received that everything is sorted out I don't ow them anything anymore and my number is on prepaid.

So yet again on the 31st of June they tried again to deduct from my account and obviously when an amount won't get through there is a penalty fee of R70. And I also noticed that whenever I want put data or airtime on it does not reflect, also get messages to say that my number is not Rica'd, so yet again called Cell C and the awnser was I must do a sim swap, went all the way to Cell C Westgate did a sim swap, yet nothing was happening, so all the airtime and data money GONE !!.

Told there is nothing they can do since my phone number is on prepaid and my contract is fully paid for. Called again Cell C head office and was told after all the ups and downs and fighting that I just have to pay the R70 and then everything will stop, but my question is since we already paid everything and stopped everything and got a written statement that everything was paid for why are the still trying to deduct from my account. And why must I pay for a penalty fee for their own fault.

So how I see it is every time I am going to pay that penalty fee, and each month they are still going to try to deduct from my account. I am so tired of these ups and downs and calls and keep being told that there is nothing that they can do because on their side it is said that it is on prepaid.

I am so sick and tired of Cell C and the absolute bad service !!. They must fix their own mistakes and I am not going to keep on paying for there mistakes also how they took all my data and airtime money and I still apparently "ow" them.

Please help me to sort out this unnecessarily situation. My Cell C account number is : ***