complaint

I cannot believe the level of non-professionalism i received from consultant named Bongani. my account was in arrears any my lines were locked. Payments were made on 25/02/2019 and i sent my proof of payment. Tuesday my lines were still locked, i called and they unlocked. Wednesday 27/02 my lines were locked again. I called in today to ask them to unlock and Dumisani told me I must wait coz people are on strike. I asked him to escalate as i have along trip from tomorrow and I need my phone unlocked as I won't be able to make calls. He told me there is no escalation process and I must just wait. He unlocked 1 line and said it will be locked again in 24hrs. How can this be!!!!