COMPLAINT

I have been struggling for a week to send an sms. I have been on the line with customer care several times a day for hours on end. One of the many consultants forced me to call my cellphone manufacturer because she reckoned my phone was the issue. I called my cellphone manufacturer and they reset my phone completely and set it back to factory settings. It still cannot send an sms. I'm so frustrated with Cell C because no one can ever assist one. I have never in my 10 +years service with Cell C spoken to a friendly, helpful consultant. They are all ALWAYS rude and unhelpful and have no idea what they're doing. The cherry in the cake. I just called Cell C again just now. The consultant advised that the system shows that my query has been resolved and feedback was provided. Now I would like to know how this query was resolved and what was the feedback and what exactly was done to fix my issue. I've been complaining for years about the network. There is no network in Kimberley. And absolutely nothing is being done about this. Enough is enough. I've reached my limit with Cell C. I am ending ALL my contracts.