Complaint

COMPLAINT

My sent my initial complaint to Cell C in October regarding the unauthorised billing on my Cell router account - my cell phone number is ********** .

My 24 months account bill is R207, after the VAT increase - it was R199, when I first took the data contact.

In October my debit order came was R350, which I immediately queried with Cell C - to which I was told I must contact WASPA because I have subscriptions with WASPA. I clearly stated that I have no clue who or what WASPA is. I was given the email address, I contacted WASPA, they requested a statement, which I emailed to them, I didn't receive any response.

I called Cell C today for the 100th time and Cell insists that I clicked somewhere on the computer which automatically activated the subscriptions, which I was informed was R8 per day for some SMS service.

I cannot pay for something that I did not ask for and as a Journalist and digital media Practioner, I don't see how I would click on something without being aware - I used to work in a ***** department at FNB so I know how ***** smells and looks like.

I have paid Cell C via cash but they keep debiting my account - I was told they cannot cancel the debit order. I have reversed the debit orders, to which the bank charged me.

I will cancel this account if it means I must fight with Cell C every month about something I have never given consent for - but I refuse to pay for service I did not ask for and worse I didn't even utilise them.