COMPLAINT

I always knew that Cell C has horrible Customer Service, I just never realised how much they are not willing to make life easier for their clients. My Mother had a contract with Cell C of which I was using then eventually we decided to cancel that contract and I got my contract directly, when I obtained the contract I requested for that number to be migrated into my contract, No one bothered t tell me at that point that I will have to do a lengthy process since that the number was registered with my mothers details, I made a request with the contact centre to do this the first time, someone from your back office called me and before we could conclude the call the line got cut, -He never called me back, knowing very well that the call wasn't concluded. Second time around I made a request again through the contact centre and I was rudely dismissed by a agent I can not even recall I asked to speak to the Team Leader and I still couldn't get assisted. I made another request probably twice through your contact centre and I just keep on getting sms's saying that I cant not do the number change simply because the number is not registered with my details, CLEARLY I AM AWARE OF THAT !!!! HOW ON EARTH AM I SUPPOSED TO KNOW WHAT TO DO TO GET IT CHANGED INTO MY DETAILS IF THESE *********** AGENTS JUST KEEP ON SENDING SMS'S WITHOUT CALLING? WHO'S RESPONCIBILITY IS IT TO TELL ME WHAT I NEED TO DO? WHAT IS THE PROCCESS WHEN THESE THINGS ARE DONE? I TS ALMOST 3 MONTHS OF ME HAVING THIS CONRACT AN DI FEEL LIKE I HAVE REALLY ASSOCIATED MY SELF WITH SOME ****TY SERVICE SOMETHING I CAN NEVER TOLERATE, I HAVE NEVER TOLERATED BAD SERVICE BEFORE FROM ANY OTHER SERVICE PROVIDER AND IM NOT ABOUT TO TOLERATE THIS NONSENSE FROM CELL C, I have been paying for services that I can not fully use simply because a bunch of lazy and insensitive people are not doing what they are supposed to be doing, If they do not tell me how to flippen do this detail change how on earth do they expect me to know? that's just common sense, if you cant help me then have the decency to tell me why you cannot help and what I have to do in order to be in accordance with whatsoever regulation you need to comply with , Is that too much to ask?? or am I also supposed to hire a billboard and write my complaint there so that I can get some help?? Cell C remains the worst of all times