complaint

i have been having a problem with cell c particularly their contact center their so bad with customer experience they sure don't know what their doing, i HAD a contract with cell c of which i did settle it on the first of September 2017 in Sandton and according to me the contract phone was closed. lets fast forward to 2018 July when cell c ran a debit order on my account of which i was charged a failed debit order fee of R146.00 by my bank. then on the 1st of august i called the contact center was assisted by a lady at 13h43 and she stated that she's sending a cancellation form, she was great on the call and then the day after the contract number phone was blocked and when i called cell c spoke to more than 10 agents on the same day asking one question why is my contract number blocked and each and every time the agents would hang up the call, then the 11th consultant i spoke to asked her does she know what a mystery shopper is does not know as well that i have noticed that the agents from cell c whenever you call they never say please do note that the calls are recorded which means to me that they dont even have a proper QA that assess calls , ever since i have not called cell c as they have thee worse service ever and still waiting for someone from cell c to call me and resolve this issue because i'm not willing to call yet another *********** agent from cell c