COMPLAINT!!!!!!

I have been a customer for the past 3 to 4 years with Cell C and had 3 contracts with them, and have been paying my accounts faithfully without any default. in the second week of May 2018 I contacted the call centre and requested for cancellation figures for the 2 contracts wanting to cancel them before my debit order was due on the 20th, I was then sent from pillar to post as no one from the call centre was able to confirm the cancellation figures, eventually after numerous calls made to cell C I received the cancellation figures, I then made an electronic payment of R3000.00 sum odd which automatically sent my account into Credit, on the 20th May I realised that my debit order has not gone through I immediately contacted the call centre to advise that my debit order has not gone off, upon calling I spoke to a male agent who told me that my account is credit and that my debit order will not be taken from my personal account for the next coming 8 months and I then asked if the 2 contracts have been cancelled? And he advised me no it has not been cancelled I need to contact the retentions department and cancel same, I got upset and asked how can the contracts not be cancelled when I requested cancellation figures, and he immediately cancelled same, and since then up to date I have been calling the call centre to sort out my account, as I want my debit order for my remaining contract to run as normal same happened in June no debit order went off again when I phoned in to find out what was happening because I do not want to go into arrears, they advised that I am not in arrears and the debit order is still going off from the credit that is in on my account, and now for the month of July a debit order of R4693.85 has been loaded on my account to go off on the 20th of July I then contacted the call centre again to enquire why such a huge amount is going to go off my account, I was advised that the financial department has messed up my account and they have been notified to sort out the issue, my debit order is due in 4 days and to day I have been advised that they have a turnaround of 2 days before they provide feedback to clients, I feel that is ridiculous as this complaint has been going on since the month of May.

I am really unhappy with the treatment I have been receiving from Cell C and what makes me more angry is that every time I have to phone the call centre you have to explain your query to a new person all the time.

I have logged a case in May, which was also closed without notifying me, I only found out when I called in again in June to request feedback, that is how un client centred Cell C is, if only I could get this mattered resolved I would like to cancel my current contract as well.

I never want to do business with Cell C ever again and I will surely not recommend Cell C to anyone.

The service received is very poor.

Annedene