TA
Thandeka A
1 reviews | Active since Apr 2018
27 Apr 2018, 19:32
Complaint
I have a contract with cell c, and for more than an hour I have been trying to get a limit increase, desperate at18h00, away from home. I spoke to a staff member surname Matram, could not assist as they told me I have failed to answer the security questions,. The questions were answered correctly to the best of my ability.I only got this right after I gave them my initial surname before I got married. I have had multiple contracts with cell c where I gave them my new I'd with the second surname and I needan explanation why this information has not been updated, only got updated Today. Can someone pls phone me. My I'd number remained the same throughout all these application's
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Cell C's replyOfficial
28 Apr 2018, 04:04Good morning Thandeka
We have requested one of our team members to contact you and assist. As part of our processes when a security check is performed the customer answers must match the information in the system.
Apologies for the manner in which this matter was handled.
Regards
Cell C | PN
Best regards,
Cell C's reply28 Apr 2018, 04:04
Official
Good morning Thandeka
We have requested one of our team members to contact you and assist. As part of our processes when a security check is performed the customer answers must match the information in the system.
Apologies for the manner in which this matter was handled.
Regards
Cell C | PN
Best regards,