NS
Nelson S

1 reviews | Active since Aug 2011

23 Feb 2018, 11:04

Complaint

Hello Peter,

I am a little bit disappointed in Cell C, they claim they have what they call "exclusive service" for their exclusive clients but its more like "exclude service". I have been waiting for a response from them since Tuesday. Their CSurance also happened to have claimed that they never insured my phone as the details, but that is another story for another day.

My problem with Cell C is their are not clear with their communication and they do not response for matters that affects people's business. They claim to be an exclusive service delivers but they have failed me dismally in a sense that my business was very impacted negatively as I was not able to deliver "exclusive service" due to my dependency on my "excluding service provider". Even called again yesterday on the 22-February-2018 and was told they would get back to me. Still "dololo" response.

I never thought I would have to right to you about any of my service provider and it has been a while since I spoke to you "Hello Peter".

Regards Bra Manelo ********** 063

0
Replies (4)
Cell C
Cell C's reply23 Feb 2018, 11:08
Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behaviour rectified.

We want all our customers to be given proper service.

Regards
Cell C | PN

Best regards,

NS
Nelson S's update26 Feb 2018, 10:10
Reviewer Update
Good Day, Its been 3 days and nothing still from Cell C only received a call from Public Relation Team and then nothing. Clearly I am not a priority to Cell C, this relationship is doomed. Might as well as move to prepaid services from service providers that actually do give a rat about how I am serviced. Regard Nelson Selisa
Cell C
Cell C's reply26 Feb 2018, 11:29
Official

Good morning Nelson

A follow-up request has been sent and feedback will be provided. Do expect communication.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply27 Feb 2018, 11:16
Official

As per communication, you have been contacted and provided with the outcome feedback.

Regards

Cell C | PN

Best regards,