Complaint

Good Day I'm Mr KF Sethole I had a 2 years contract with Cellc which included a laptop ,router with 4 gb of data per month my monthly payments was for R320 in the process of the contract I informed the agent that as soon as my 2 years contract is paid up or finished I am done with cell c they must stop the data benefits as I would have done paying the laptop and I cannot purchase 4gb of data for R320 per month and further went to their CellC potchefstroom branch in Mooiriver Mall last year in August 2021 to make sure that they know and understand my request and I was assured that it will be stopped as soon as my contract ends I went again this year 30 April 2022 16:45 was assisted by the Cellc Mooiriver mall store manager Madri as it was written on her name tag and she checked my profile after I had given her my I'd and told me that my contract ended in march and she gave me the numbers for the Cancellation department telling me that I must call them at my own expense inform them of my request and I couldn't get through as they would answer the phone transfer me and later my call would be dropped while I'm told to hold on the line for assistance the last call before my line was dropped I spoke to one who said is Bonolo and I requested the reference number for my call as I been on and off the line fruitlessly so and she gave me reference no (***) which I'm not sure if its legit or what however I'm hoping for assistance as they been harassing me calling with different numbers saying that I have outstanding amount to pay and failure to do so will result in my name being blacklisted, I went to my bank account holder to stop their debit order which should have stopped by march 2022 and revised the April month amount that they have already debited which is also reflecting bad on my credit score rating only for them to debit double the amount again end of May now I am asking for your intervention and further directives on this matter as I'm scared that this will jeopardize my chances of getting a home loan as I I'm planning to buy a house and other future credit applications.

Hope you find this in order Mr KF Sethole