TM
Thokozani M

1 reviews | Active since May 2018

17 Sept 2020, 11:36

Complaint

Good Day

I have been trying to do a simswop on my number *** since yesterday in one of your branches in Mitchells plain, I have been denied doing the Sim by a man named Jason Abrams who claimed to be a manager, they were laughing while I was talking to them, I have brought proof of address, my ID, and an affidavit stating the number is my number and it belongs to me,

I am using my number to generate income, why must I have 5 numbers I last called if I am at branch with all documents, I am completely disappointed, because the reason I cannot remember the numbers is because am using the number for business, how am I supposed to remember all my clients numbers.

Kind Regards

0
Replies (1)
Cell C
Cell C's reply17 Sept 2020, 12:07
Official
Hi Thokozani

Thank you for reaching out to us regarding the SIM swap.

Please note that the SIM swap security check is a mandatory part of the SIM swap process.

Due to high ***** cases reported to be done through a SIM swap and having banking information linked to your number, you are required to pass the security check.

^NZ