COMPLAINT

Good day .

I took up a contract in September and when the device was delivered, it didn't have a charger and I wasn't aware of this, so I decided to call on the same day and have the contract cancelled, both the device and sim card were collected on the 05th of September. In summary till this day I have been struggling to get the contract closed and I am being billed for a device I don't have , I have made countless calls to customer service, I have been promised call backs from managers who are never available to take my calls and none of those have been returned till date however I am receiving calls and email from Cell C saying I am owing them money , who also might I add cannot assist me in getting the matter resolved because somehow they system do not speak to each other as they couldn't pick up and of the previous references logged . I have literally ran out of options to get this matter resolved and I don't know what else to do and this happens to be my last resort. I just have one simple question, what exactly am I being billed for every single month for the last 2 months if I don't have any of your services in my possession. Please make me understand what it is that I owe you? or is there no option to cancel the contract despite not having any of your services, I am still liable for the monthly subscription fees.?