COMPLAINT

I have been a long standing customer of Cell C. In May 2022 I contacted cell c customer care line to ask them to migrate my contract to a lower package. To date I am still waiting for someone to get back to me. In June I fell into arrears with one of my contracts, I have made numerous attempts to get someone to assist me and still no success. Yesterday I sat on the phone to an agent called Lisa (she refused to give me her surname) and told me her manager is too busy to take my call but would call me back. Once again I am still waiting. Cell c are very quick to contact you when they want you to upgrade but since I now need to make a payment arrangement on my arrears and still wanting to migrate they are not getting back to me.