Complain still not resolved since the 17th of September 2021, ongoing issues for 11 months now!

Good day again,

Just to give some of the people out there some feedback, Cell C has contacted me in regards to my previous complain. Nothing was done. I eventually was told by a technical support Thandeka Maseleku the following.

Good day Mr Marthinus

Kindly be advised that we have tried to contact you to no avail , please assist and advise if you are still experiencing issues with speed connection, if so please follow the instructions below , we require speed test done via LAN so that MFN/FNO can assist further as per their feedback

Regards

This is the response i get after i clearly explained that i dont use or have a desktop and the LAN cable wont fit my laptop! So now Cell C is simply telling me they will do nothing until i supposedly go a buy a desktop simply to do a speed test on the router. I have never in my life heard anything more obscure in my life. In my previous complain and email sent to them and calls taken from them that i do not have a desktop to do what they want and my laptop cant work with that LAN cable, the LAN port on the laptop is much smaller.

I have explained this, i sent numerous speedtest screenshots showing that something isnt working well.

This Ticket # [CF206916]

Since this i have heard nothing back its now going for 12 months whereby i have been at it with Cell C. I have tried and tried and tried to get this corporation to come out and test to stuff they installed in my house and test it themselves on the systems that they should have to test, the consumer cant be expected to be left with **** internet speeds when i had updated twice since the inception of this account. Now we are seeing that the router cant even maintain connection with only one device connected on a 50up50down line. And let me guess once again Cell C will not send out a technician to physically look at whats going on, nobody has even suggested to replace the current router with a new one as perhaps that may be a problem, or even a new fiber cable i mean anything really would have been appreciated. But nothing! So i will now be forced to also involve ICASA in this matter. I made a very clear warning on my last complaint to Cell C that if my complaints gets ignored and not followed through to the end that i will be approaching ICASA with this, as i have been paying very loyally my month premiums but i hardly get the services they charge me for on my monthly statements. And i dont know if people at Cell C cant read! In my previous complaint i had made it clear that i want to speak to the head of fiber to the home department at Cell C. I have been called by everyone but this title holder. So i ask again. GET YOUR DEPARTMENT HEAD TO CALL ME!!!! NOT SUPPORT STAFF NOT TECHNICAL SUPPORT "HEAD OF FIBER TO THE HOME CELL C" so in layman's terms your boss's boss!