1 reviews | Active since Jan 2015
complain for claim
I am very angry I have called CSurrance and spoke to Lindo who was very rude on the call and when I requested his surname he dropped the line and I called for the second time he dropped the line when I called for the 3rd time requesting to speak to the team leader I was told that the team leader is busy on another call I have been patient enough with them regarding a claim that I logged for my lost phone
I am taken pillar to post and I'm told they are looking for my documents which from the start when I did this contract it was years ago and it was telephonically I never signed anything or any form since it was on their online sales department now that I am claiming they are busy looking for documents that I know nothing about I need someone who knows his job at CSurrance to assist I need a phone Ticket number for Cell c 168732,Ticket ID: 287743
We apologize for the poor service you have received and inconvenience caused.
We have forwarded this matter to the relevant department for assistance. Do expect a call.
^PN
Best regards,
We apologize for the poor service you have received and inconvenience caused.
We have forwarded this matter to the relevant department for assistance. Do expect a call.
^PN
Best regards,
Cellc is now requesting invoices from me which I do not have, which they can easily pull from their system I have been paying for the insurance for more than 5 years and someone on their side did not do their job so now they are making their problems mine if cellc can not find the details for my insurance why was I billed for insurance then, if they cannot issue a new phone as per the insurance then they need to pay all the money back that I have been paying them for the past 5 or more years for the insurance so that I can go and buy a phone with that money I am really tired of this their consultants did not do their job and I have to suffer I cant I want a new phone from the insurance or my money back once and for all they have to make a decision rather taking me pillar to post and im tired of them emailing me with no solution but questions which I do not have answers for they must look for those answers in their systems and do the right thing
Cellc is now requesting invoices from me which I do not have, which they can easily pull from their system I have been paying for the insurance for more than 5 years and someone on their side did not do their job so now they are making their problems mine if cellc can not find the details for my insurance why was I billed for insurance then, if they cannot issue a new phone as per the insurance then they need to pay all the money back that I have been paying them for the past 5 or more years for the insurance so that I can go and buy a phone with that money I am really tired of this their consultants did not do their job and I have to suffer I cant I want a new phone from the insurance or my money back once and for all they have to make a decision rather taking me pillar to post and im tired of them emailing me with no solution but questions which I do not have answers for they must look for those answers in their systems and do the right thing