complain

Good day My name is Bheki Zulu, would really appreciate if someone from cell c to give me a call urgent since I am not happy with your services.

I called in to cancelled my two accounts that with you, or should I say early settlement and I was given settlement amounts for both lines via sms and I paid immediately and sent back proof of payments to an email that I was provided since I wanted my accounts to be closed immediately of which it never happened. therefore I called back to do a follow up call to find out if its done and I spoke to several consultants without help. I ended up requesting to speak to the team leader by the name of Thabile Tsame and I have already sent her all necessary document, sms., and proof of payments and she is no longer coming back to me though she manage to close accounts immediately from her side. Issue now, I want my settlement letters for both lines and I have received statements billing me for june already of which I don't understand coz the lines are closed already and I don't want your services anymore...………….I would really appreciate someone to resolve this as soon as possible at a management level and also write a letter of an apology!!!!