MT
Mandla T
1 reviews | Active since Jun 2025
13 Jun 2025, 14:08
Complain about cell c
I had a contract phone with cell c which I defaulted on. Cell c handed my account over to VVM debt collectors. I recently settled that particular account throughout VVM, I requested for the paid up letter whic is now in the hands of cell c. Everytime I call they keep telling me that it takes 7 to 21 days to get it. Im unable to buy things because cell c is taking forever with a paid up letter and what makes things worse is that the money reflects on their side that i paid. Please assist with this matter
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Cell C's replyOfficial
13 Jun 2025, 14:28Dear Mandla Tshabalala,
Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your paid-up letter. Please be assured that we have escalated your query to our support team, who will urgently investigate and expedite the process to ensure you receive the letter as soon as possible.
We appreciate your patience and understanding during this time and remain committed to resolving this matter promptly.
Kind regards,
Cell C | GM
Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your paid-up letter. Please be assured that we have escalated your query to our support team, who will urgently investigate and expedite the process to ensure you receive the letter as soon as possible.
We appreciate your patience and understanding during this time and remain committed to resolving this matter promptly.
Kind regards,
Cell C | GM
Cell C's reply13 Jun 2025, 14:28
Official
Dear Mandla Tshabalala,
Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your paid-up letter. Please be assured that we have escalated your query to our support team, who will urgently investigate and expedite the process to ensure you receive the letter as soon as possible.
We appreciate your patience and understanding during this time and remain committed to resolving this matter promptly.
Kind regards,
Cell C | GM
Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your paid-up letter. Please be assured that we have escalated your query to our support team, who will urgently investigate and expedite the process to ensure you receive the letter as soon as possible.
We appreciate your patience and understanding during this time and remain committed to resolving this matter promptly.
Kind regards,
Cell C | GM