Complain

Hi guys, Cell C is not customer friendly, why i say that is coz my brother signed a double deal contract fine, and then he gave me the other phone and I lost the, and I spoke to my brother to take another phone coz I lost mine, and it was approved, so coz I was still paying for the phone I lost I decided to settle the lost phone,I did that, so end of the month they did not take their money and I told my brother to ask them what's going on and they said " we did not know that you were settling the other phone and so we took the installment from that monet coz we THOUGHT you wanted us to take the monthly installment from that money " like ***, how can a big company like Cell C not know when their well paying customer is settling the contract 😡😡 and I settled the other phone coz I didn't want to pay for the phone I lost, I wanted to pay for only one phone, the one that I have, since September we raised the matter and said I want my money back coz that was not what we wanted to do, remember we said I want my money back , they had already took the installment for August we complained early September they took my money till November, so how is that caring for your customer so what I think is they knew that with installments the interest is higher than when settling Cell C is not good to their well paying customers