complain

I was ****** on the 12 of January 2020 and my cellphone was Samsung A70. I opened a case and submitted my documets on the 13th of January at Norkem Corner CellC to process my claim with the CellC insurance. Since then i have been taken back and forth by the CellC insurance i experienced bad service from this insurance after i had horrible experience of being ******. I spoke to several agencies and they all telling me different stories they told me they will outsource the device then they said the were unable to outsource it. I spoke to Pakiso on the 23rd and she told me the device was available and they will deliver on Tuesday the 28th then on Monday the 27th i spoke to Masechaba and she said the deliveries takes up to & working days. Someone from the insurance called and said they wont be able to give me the device because it was not available. i called and spoke Patricia who made empty promises, i spoje to Judah who hanged up the phone on my ear. I spoke to Ponathego who said they are offering me the Huawei p20 mate she said i dont have a choice to take that cellphone even though i told her that i dont want that phone. I spoke to Matshidiso and she said they will receive stock soon. I spoke to Leandra Links she didnt even ask for my ID but she didnt know what she was talking about and i asked to speak to the Manager and she said the manager was busy on the other call but what suprises the manager was able to talk to her but cant take my call and i said i will hold for the manager and she hung up the phone. i went Cellc Norkem Park they told me they have the A70 in store. I spoke to Lungile and Princess the left me holding. i dont know why is difficult to give me an A70. They are treating me as if im not paying. i have used a p20 and psmart i was not happy with the devices thats why i ended up choosing the A70.