Complain

After the 25th of March i have called CellC after mine and my mom subcription was suspended. 1st i spoke to a consultant who did not have a clue what she was talking about , put on me on hold more than 5 or 6 times and all the time after coming back to me she was laughing as in my query to her was a joke. Zandile. I asked to speak to her manager who i was transfered to Denzeline who also confirm that she doesnt know the system (proffesional) im asking for 1 simple question. why is my cellphone services suspended when i pay on the 25th of every month the amount agreed on which is R300.00. confirmed our lines were separated with my mom so if she does not pay i wont be affected. logged a call with a ref *** and told me after 24 working hours i will get a call. Till today no one has called me and my services are still suspended. Im using my phone to work and do my home schooling. Please confirm according to Cell C which how am i suppose to work. I have been inconvenienced every month for the past 6 months. Please tell me what i should do or work