DD
Duane D
1 reviews | Active since Mar 2011
11 Dec 2021, 19:16
Communistic Cell C
My bad luck and bad service continues with Cell C. I have no connect for 10days and when I ask for a cancellation so I can move to a ISP that can help me they tell me I need to wait a month. Now I have no service and I have been billed and it is paid for and also cannot cancel. So basically Cell C has decided that I cannot get Fibre from another service provider even though they cannot help me. I have spent over 4 hours of cell phone calls to them and 90% of the agents are useless or untrained and 100% of them don’t call back even when they promise not o call back. Useless company.
The mangers are no different. So all in all the company should really shut down
Helpful (0)
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Replies (2)
Cell C's replyOfficial
12 Dec 2021, 04:42Good day Duane
Thank you for getting in touch with us.
Please advise when your move order was requested.
We would like to assist.
^YM
Thank you for getting in touch with us.
Please advise when your move order was requested.
We would like to assist.
^YM
Best regards,
Cell C's reply12 Dec 2021, 04:42
Official
Good day Duane
Thank you for getting in touch with us.
Please advise when your move order was requested.
We would like to assist.
^YM
Thank you for getting in touch with us.
Please advise when your move order was requested.
We would like to assist.
^YM
Best regards,
DD
Duane D's updateReviewer Update
13 Dec 2021, 07:13I requested cancellation 1 week after my request to have my Fibre up and running where I was disabled for the 3rd time in 18 months. I was disabled From the system and no one knows why. When this happens I am normally off for 8 days with zero compensation from Cell C.
Requested cancellation in 08–Dec-2021 with the help of Cell C managers (because I demanded escalation) and I was contacted on 10-Dec-2021 telephonically to tell me I must wait 1 monthly. The agent even apologized that I have no Fibre even though I am paying for it but that is the policy of Cell C.
Right now I am on day 12 with NO service and cannot move because Cell C won’t give me a letter to release me and still failing to activate me.
My cancellation request is also closed because I must just wait.
Requested cancellation in 08–Dec-2021 with the help of Cell C managers (because I demanded escalation) and I was contacted on 10-Dec-2021 telephonically to tell me I must wait 1 monthly. The agent even apologized that I have no Fibre even though I am paying for it but that is the policy of Cell C.
Right now I am on day 12 with NO service and cannot move because Cell C won’t give me a letter to release me and still failing to activate me.
My cancellation request is also closed because I must just wait.
DD
Duane D's update13 Dec 2021, 07:13
Reviewer Update
I requested cancellation 1 week after my request to have my Fibre up and running where I was disabled for the 3rd time in 18 months. I was disabled From the system and no one knows why. When this happens I am normally off for 8 days with zero compensation from Cell C.
Requested cancellation in 08–Dec-2021 with the help of Cell C managers (because I demanded escalation) and I was contacted on 10-Dec-2021 telephonically to tell me I must wait 1 monthly. The agent even apologized that I have no Fibre even though I am paying for it but that is the policy of Cell C.
Right now I am on day 12 with NO service and cannot move because Cell C won’t give me a letter to release me and still failing to activate me.
My cancellation request is also closed because I must just wait.
Requested cancellation in 08–Dec-2021 with the help of Cell C managers (because I demanded escalation) and I was contacted on 10-Dec-2021 telephonically to tell me I must wait 1 monthly. The agent even apologized that I have no Fibre even though I am paying for it but that is the policy of Cell C.
Right now I am on day 12 with NO service and cannot move because Cell C won’t give me a letter to release me and still failing to activate me.
My cancellation request is also closed because I must just wait.