PY
Paul Y
1 reviews | Active since Sept 2014
24 Jul 2024, 09:28
Communication within Cell C
A few days ago I complained about Cell C harrasing me re my account . Thanks to Hello Peter, within a few hours I was approached by Cell C & although I did not agree with their calculations paid what they said I still owed them. However since then the calls from their collection agency has INCREASED Is there no communication in the Cell C business ? If anyone is thing of doing business with Cell C I would like them to think again What an unprofessional lot
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Cell C's replyOfficial
24 Jul 2024, 09:50Dear Paul Yates
Thank you for reaching out to us.
We are sorry to hear about your frustrating experience with us. It sounds incredibly frustrating to be receiving increased calls from our collection agency despite your recent efforts to settle the issue. This must be very inconvenient for you.
We have forwarded your feedback regarding the increased calls to our team. We are currently in the process of requesting that the filed collections action be retracted.
Please be assured that we are actively working to resolve this matter and our support team will provide you with feedback as soon as possible.
Regards,
Cell C | SR
Thank you for reaching out to us.
We are sorry to hear about your frustrating experience with us. It sounds incredibly frustrating to be receiving increased calls from our collection agency despite your recent efforts to settle the issue. This must be very inconvenient for you.
We have forwarded your feedback regarding the increased calls to our team. We are currently in the process of requesting that the filed collections action be retracted.
Please be assured that we are actively working to resolve this matter and our support team will provide you with feedback as soon as possible.
Regards,
Cell C | SR
Best regards,
Cell C's reply24 Jul 2024, 09:50
Official
Dear Paul Yates
Thank you for reaching out to us.
We are sorry to hear about your frustrating experience with us. It sounds incredibly frustrating to be receiving increased calls from our collection agency despite your recent efforts to settle the issue. This must be very inconvenient for you.
We have forwarded your feedback regarding the increased calls to our team. We are currently in the process of requesting that the filed collections action be retracted.
Please be assured that we are actively working to resolve this matter and our support team will provide you with feedback as soon as possible.
Regards,
Cell C | SR
Thank you for reaching out to us.
We are sorry to hear about your frustrating experience with us. It sounds incredibly frustrating to be receiving increased calls from our collection agency despite your recent efforts to settle the issue. This must be very inconvenient for you.
We have forwarded your feedback regarding the increased calls to our team. We are currently in the process of requesting that the filed collections action be retracted.
Please be assured that we are actively working to resolve this matter and our support team will provide you with feedback as soon as possible.
Regards,
Cell C | SR
Best regards,