Communication Disaster!!!!!
<p>Endless phone calls to the call centre with the same recording, "all our lines are currently busy, please wait, a consultant will be with you shortly". Half an hour later and you are still waiting with your phone switching off as the wait is tooooo long. Several phone calls with the same outcome and you can't talk to anyone, service is appalling, eish....</p> <p>I then email the SYS CellC ********** and immediately my email was read: Your message <br /> To: <br /> Subject: Cell C Repair *** - URGENT!!!!!!<br /> Sent: Monday, May 22, 2017 2:07:16 PM (UTC+02:00) Harare, Pretoria<br /> was read on Monday, May 22, 2017 2:05:15 PM (UTC+02:00) Harare, Pretoria.</p> <p>and still no response. What to do???? Cell C repairs already cancelled the quote as they thought there is no insurance.... They waiting and I'm stressed cause I can't get hold of the insurance to submit the claim...... Please help, I'm fed up and disappointed!!!!!!!!</p>
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Replies (5)0
Replies (5)
Cell C's replyOfficial
23 May 2017, 11:41Hi Lynette
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply23 May 2017, 11:41
Official
Hi Lynette
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
25 May 2017, 08:46Please be advised that Nelly has escalated this matter to Csurance for further assistance and feedback will be provided.
Regards
Cell C | PN
Best regards,
Cell C's reply25 May 2017, 08:46
Official
Please be advised that Nelly has escalated this matter to Csurance for further assistance and feedback will be provided.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
25 May 2017, 14:37As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply25 May 2017, 14:37
Official
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
25 May 2017, 14:51I have been contacted but was unavailable. I phoned and e-mailed back but are waiting on the consultant of Finrite to contact me back. Only once my claim has been sorted and paid out will I be happy that this matter is resolved.
Regards
Lynette
's update25 May 2017, 14:51
Reviewer Update
I have been contacted but was unavailable. I phoned and e-mailed back but are waiting on the consultant of Finrite to contact me back. Only once my claim has been sorted and paid out will I be happy that this matter is resolved.
Regards
Lynette
's updateReviewer Update
01 Jun 2017, 15:14I'm back to square one, Finrite the administrators for Csurance was handling my claim and when I contacted them today they told me that new administrators took over from them. Reason, bad service to clients. I contacted Worldwide Advisory Services who took over today and the lady insist I contact Csurance the exact same number I had endless problems with. What the h**ll is going on?????? I'm so furious and disappointed.... I was holding on again and again......
Should I look into cancelling all my contracts with Cell C????
's update01 Jun 2017, 15:14
Reviewer Update
I'm back to square one, Finrite the administrators for Csurance was handling my claim and when I contacted them today they told me that new administrators took over from them. Reason, bad service to clients. I contacted Worldwide Advisory Services who took over today and the lady insist I contact Csurance the exact same number I had endless problems with. What the h**ll is going on?????? I'm so furious and disappointed.... I was holding on again and again......
Should I look into cancelling all my contracts with Cell C????